Our staff works very diligently to ensure that your trip to our office is not laden with unnecessary stress.  Whether this is your first pet, or simply your first time bringing this pet to our hospital, here are some helpful tips for making your first visit a pleasant experience.

Leaving Home and Arriving at the Hospital:
Some cats can be difficult for owners to bring in  for regular visits.  If you need extra help getting your cat to us, the American Association of Feline Practitioners has a brochure that can be very helpful. Even if your pet is very friendly and social, some pets that come to the hospital are uncomfortable or scared and may nip if they feel threatened.  Because of this, we do ask that you bring your pet in on a leash or in a carrier.  In our front lobby, we have some towels sprayed with Feliway that we ask patrons to drape over their cat’s carriers.  Feliway is a pheromone product that helps keep our feline friends calm during their visits to us.  For our canine companions who are nervous for their visit, we do have Adaptil bandannas available simply by asking one of our team members.   We have two separated waiting areas, and we encourage clients to sit wherever they feel more comfortable.

What You Should Bring and What to Expect:
We encourage clients to bring any health records, vaccine information, blood work, or paperwork that you have obtained from a breeder, adoption agency, or previous veterinarian.  We recommend checking a fecal sample once a year, so if you pet is due for theirs or have never had one, you can bring it along for your first visit!

For our adult dogs and cats, our staff will discuss our health recommendations for our area, your pet’s lifestyle, and the age of your your pet.  Our team will talk to you about diet, lifestyle, exercise, and discuss any behavior concerns that you may have.

With puppy or kitten visits, we ask that people block out a little more time for their first trip in.  Our first visit with a puppy or kitten includes information about the type of lifestyle you expect with your new pet, and which vaccinations we would recommend for those activities and why.  We also like to address any training or behavioral concerns.  The nutritional needs of your puppy or kitten are different than that of an adult animal.  This appointment also gives you an opportunity to ask any questions that you may have as a new pet owner.

Our Financial Policy:
Payment is due at the time that services are rendered.  We do accept payment in the form of cash, Visa, Mastercard, Discover, and Care Credit.  When requested, our staff will make every attempt to make pricing information readily available.